Privacy Policy

Ash Robin respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where applicable, we also seek to comply with other relevant privacy laws, including the General Data Protection Regulation (GDPR) and applicable United States privacy laws.

1. Information We Collect

1. Personal information: name, email address, billing information, and other information you voluntarily provide.
2. Technical information: IP address, browser type, device information, cookies, and other technical information collected when you use our website or services.
3. Usage information: information about how you interact with our website, content, products and services, including your preferences, course progress (where applicable), purchase history, and other usage data.

2. How We Collect Your Information

1. Directly when you register or purchase
2. Automatically via cookies/analytics
3. From trusted third-party service providers that help us deliver our products and services, such as Kit, Stripe, Microsoft 365, analytics providers, payment processors, and other similar service providers as required.

3. Purpose of Collection

1. Delivering our content, products and services.
2. Providing customer support and responding to enquiries.
3. Processing payments and managing your account.
4. Sending service-related communications, including purchase confirmations, account notifications and updates.
5. Sending marketing communications where you have consented or where otherwise permitted by law.
6. Improving our website, content, products and services.
7. Complying with our legal and regulatory obligations.
8. Protecting the security and integrity of our website, systems and services.

4. Sharing of Personal Information

We do not sell your personal information. We may share your personal information with trusted third-party service providers who help us operate our business and deliver our content, products and services. These providers may include, but are not limited to, email marketing platforms, payment processors, website hosting providers, analytics providers, customer support platforms, and other service providers as required.

Some of these service providers may be located in Australia or overseas, including the United States and other countries where they operate. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure it is handled in accordance with applicable privacy laws.

5. Your Rights

Depending on where you live and the laws that apply to you, you may have rights in relation to your personal information, including the right to:

1. Access the personal information we hold about you.
2. Request that inaccurate or incomplete information be corrected.
3. Request that your personal information be deleted in certain circumstances.
4. Object to or restrict the processing of your personal information where permitted by law.
5. Request a copy of your personal information in a portable format where applicable.
6. Lodge a complaint if you believe your privacy rights have been breached.
7. If you wish to exercise any of these rights, please contact us using the details provided at the end of this Privacy Policy.

6. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, to provide our products and services, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are required by law to retain it for a longer period.

7. Children's Privacy

Our website, content, products and services are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the details at the end of this Privacy Policy. If we become aware that we have collected personal information from a child without appropriate consent or legal authority, we will take reasonable steps to delete that information as soon as practicable.

8. Email Marketing

If you subscribe to our newsletter, download a resource, purchase a product, or otherwise consent to receive marketing communications from us, we may send you emails about our content, products, services and promotions.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us using the details at the end of this Privacy Policy. We will process unsubscribe requests promptly in accordance with applicable law.

For more information about our email marketing practices, please refer to our Email & Communications Policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we collect, use or protect your personal information, please contact us at ash@ashrobin.au.

Last Updated: 31 July 2026